Central to the success of BIS Shrapnel is the commitment to our clients. We honour our obligation to respect and protect the privacy of the personal information of individuals with whom we deal, in accordance with the Australian Privacy Principles of the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which took effect in March 2014.
COLLECTION OF INFORMATION
BIS Shrapnel collects personal information about you as a result of and in connection with our ongoing business relationship with you (this includes your contact details, your industry interests, the products and services we provide or have provided to you and records of our interactions with you). Generally we will tell you why we are collecting the information, prior to or when we collect it. We do not collect sensitive information (health, political opinions, religious or philosophical beliefs or sexual preferences) about you.
We usually collect information directly from you, although sometimes we may acquire lists from other sources, both from other companies and documents in the public domain.
HOW THAT INFORMATION IS USED
We may use or disclose the personal information collected about you for:
- Providing you with the relevant BIS Shrapnel product or service
- Managing or administrating the product or service
- Performing other administrative tasks and functions including
- managing our business operations
- Providing information about our products and services which we expect may be of interest to you
- Helping to develop products and services that may be of interest to you
- Maintaining our relationship with you.
It may not be possible to provide ongoing service to you without the information you provide.
DISCLOSURE OF INFORMATION
We do not give any outside organisations access to our client database. We will not sell or disclose personal information to other organisations, for marketing purposes.
We may disclose personal information to service providers who provide services in conjunction with our business (eg: agents co-ordinating conferences, mailing houses, delivery companies), our insurers and organisations through which you choose to make payment to us.
We may release information about you where you have consented to the disclosure, where there is a duty to the public to disclose that information or where we are required to by law.
We will provide you with a low cost way of contacting us if you wish to opt out from receiving further marketing offers, via email or otherwise. Direct marketing offers will contain an opportunity to opt out from receiving further communications of this nature.
SECURITY OF INFORMATION
We are committed to protecting your privacy and will take reasonable steps to keep personal information protected from loss and misuse and unauthorised access, modification and disclosure. We use a variety of physical and electronic security measures including restricting physical access to our offices, firewalls, routers, network and host intrusion detection systems, appropriate encryption and secure databases.
We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose.
ACCESS TO YOUR INFORMATION
You can access your personal information upon request. However, there are occasions where this access may be denied under the exemptions contained in the Act. If we deny access in some circumstances, we will advise you why.
QUALITY OF INFORMATION
We will take reasonable steps to ensure that the information that we collect, use and disclose is accurate, complete and up to date. You are able to contact us and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
TRANSBORDER DATA FLOWS
BIS Shrapnel will not transfer personal information relating to an individual outside Australia unless the individual lodges an enquiry about or purchases a BIS Shrapnel service in a country other than Australia (in which case the information may be disclosed to service providers in that country), or BIS Shrapnel has satisfied itself that the recipient of the personal information will uphold principles for the handling of personal information which is similar to the Australian Privacy Principles. Countries that could be affected by transborder data flows include New Zealand, China, Hong Kong, India, Malaysia, the Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, North America, Chile, the Kingdom of Saudi Arabia, Bahrain, Kuwait, Oman, Qatar, the United Arab Emirates and some European countries.
DEALING WITH BIS SHRAPNEL ONLINE
If you visit BIS Shrapnel's website to browse, read or download general information, our system will log these movements. These website logs are not personally identifiable and BIS Shrapnel makes no attempt to link them with the individuals whom browse the site.
If you visit BIS Shrapnel's website and log in to our secure areas to download reports or other information, you will need to provide your username and password. We require you to keep this login and password confidential.
This policy is available upon request. It will be reviewed from time to time and any amendments will be included in the updated policy.
BIS Shrapnel is a member of the Association of Market Research Organisations (AMRO), the national industry body of market and social research organisations. Through this body our company has chosen to be bound by the Market and Social Research Privacy Principles (M&SRPPs) and Privacy Principles approved by the Office of the Australian Information Commissioner of the Australian Government. This approval indicates that the Privacy Commissioner is satisfied that the Market and Social Research Privacy Principles included in this Code are at least the overall equivalent of all of the obligations set out in the Australian Privacy Principles January 2014. We also abide by the principles and code of professional behaviour of the Australian Market and Social Research Society (AMSRS).
Information regarding AMRO can be found on their website www.amro.com.au and the website for the AMSRS is www.amsrs.com.au.
Our company uses information collected solely for research purposes, to investigate the behaviour, needs, attitudes, opinions, motivations or other characteristics of individuals, companies or other organisations. We do this in order to provide information to our clients; government, commercial and not-for-profit organisations, which will assist them in making decisions about their products and services.
The information we gather is usually collected from individuals; for example, by a telephone, face-to-face, email or on-line survey, other form of interview, from a discussion group or from desk research. In some instances we undertake research of our clients' customers and in these cases our client may provide us with a list of their customers to invite to participate in a research project. Their participation is entirely voluntary.
Where BIS Shrapnel retains information such as contact details, demographic information and other data that has been supplied by individuals, this data is not connected with any one individual as the data we keep is aggregated with information from other participants in our research project. Any information collected is de-identified as soon as the project is completed. We only use contact details to verify data, to send a summary report of our findings to participants in our research, or to conduct further research.